![]() If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. WILSON - Footwear warranty is '6 month outsole' only and excludes clay court shoes and junior shoes.We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. ![]() If the claim is denied and you wish to have your equipment returned to you, shipping will be at the cost of the customer. If the claim is successful, TennisGear will ship the replacement to you free of charge. If the purchased product is no longer available we will provide you with a suitable replacement or store credit. Product replacement is at the sole discretion of the manufacturer and replacements cannot be made without their approval. If your racquet is discontinued we will provide you with a suitable replacement or store credit.Įach sole warranty shoe is limited to a one time replacement. Once this process is complete we will let you know the outcome of your claim. The racquet is required at our store and is passed on to the manufacturer for assessment. Replacement is at the sole discretion of the manufacturer and replacements cannot be made without their approval. Postage to return items (if applicable) is at your own expense.Īll new racquets carry a one year manufacturer’s warranty against defects. Afterpay, Klarna or Zip) we only permit an exchange for product or a store credit / giftcard.Īll products for warranty consideration must be returned to our store with proof of purchase. If you purchased using a pay later service (ie. Refunds will be processed to you via the same method you made payment, for example credit card payments will be refunded to your credit card, PayPal payments will be refunded via PayPal, etc. We love a chat, so feel free to contact us on 07 3185 9250 or email us at if you need to discuss your return or exchange. ![]() Please consider a registered/insured service. Australian exchanges will be returned to the customer Free of Charge.Ĭustomers are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely.Allow 5-7 days for all returns to be received at TennisGear.To return or exchange an item simply CLICK HERE to access our online returns portal. Upon investigation of the product, if a TennisGear team member finds that the item or packaging has been used, worn or is damaged (including any packaging), they have the right to refuse the return of the item or deduct 10% of the sale price. Please note, if your racquet has been custom strung by us and you paid extra for the string and stringing, only the frame portion is eligible for return or refund. Racquets must have never been used or have the handle plastic removed.Apparel must have never been washed or have marks.Items must have never been worn or used, be in their original condition, together with tags and any marketing material that came with the product MUST be in its original sellable condition.Must be within 30 days of your original purchase date.That's why if your purchase happens to be the wrong size or you simply have changed your mind, subject to the conditions below, simply return these to us within 30 days of your original purchase date for an exchange or refund. We want our customers to be satisfied with their purchase every time! Please note, all Babolat products are available for domestic shipping only. ![]() Once your order has been dispatched from our distribution centre, you will receive an email containing your tracking number in order for you to track the progress of your delivery. ![]() Shipping is FREE for orders over $150 (excluding tennis ball cartons, restringing machines & ball machines). (excluding extremely heavy items like tennis ball cartons, restringing machines & ball machines). Note deliveries to WA, TAS and NT can take a bit longer.Īll orders below $150 within Australia are charged at a flat rate of $9.95. You can track your goods via their website by clicking here.ĭeliveries are normally received within 1-3 working days, depending on your location within Australia. Depending on your location, we may also send your goods via Fastway Couriers. In the checkout process you have the option to select Express Mail if you would like to receive your goods faster. eParcel provide a reliable and fast service that allows parcels to be tracked and traced via their website. Your package will be shipped using a trusted courier service. Generally we use Australia Post eParcel Service. ![]()
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